every stay, in hand
SUPERVISED
● LIVE
Properties
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Knowledge base
What greet knows about each building
Pull facts from Asana onboarding projects
Select a property to see its top questions.
Guesty inbox
Click "Sync Guesty" to load conversations
Quick test messages
WiFi password
Check-in / lockbox code
Early check-in request
Check-out info
Late check-in (after 10pm)
Parking nearby
Radiator not working
Shower issue
Hob locked
Laundry
Bins / rubbish
Towels / toiletries
Stay extension
Extra cleaning
Stained towel
Fridge / communal kitchen
Not in KB (handoff test)
Escalation (handoff test)
Session stats
Handled: 0
Last reply in: —
Guest conversation
SUPERVISED MODE
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via Guesty unified inbox
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Paste a guest message on the right
or tap a quick test on the left
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Asana linked
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Incoming guest message
📚 Building knowledge base
Tell greet the facts about a building — the way you'd tell a guest. This information is used to answer guests automatically.
View only — ask an admin to make changes.
✏️ Write information, not instructions. For example, write “The WiFi password is welcome123”, not “tell guests the WiFi password”. Leave a box empty if you don't have that info.
Choose a building above to begin.
🔄 Asana → knowledge base sync
greet pulls structured facts from your Asana onboarding projects into each building's knowledge base. Runs automatically every few hours; you can also sync now. To populate the four high-handoff topics, add these custom fields to a project (names must match): Billing & payment info, Verification process, Booking & availability, Check-in coordination. Whatever you type there overwrites the seeded KB entry on the next sync.
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🔒 Synced facts are saved as unverified drafts under an asana_ namespace — they never overwrite your hand-curated info, and greet hands off rather than auto-sending a reply that leans on one until you approve it in the building's knowledge base.
Each project auto-maps to its Guesty building(s) by city + name — but auto-match can miss or drift. Use the dropdown to 🔒 lock a project to its building so it always lands on the same property, every sync. Locked mappings are saved instantly and win over auto-match. Remove the chip (×) to unlock and fall back to auto-match. Aim to leave nothing “unlinked”.
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