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Communication
anpacken-side replica of Guesty's Advanced Analytics → Communication tab. All metrics computed from the messages log.
Heads-up on this view: Response time numbers now use median (the middle value) rather than mean, so a few stale-conversation outliers can't drag the headline up. The fix shipped 27 May also caps response time at 4 hours at the source — anything longer is treated as bad data (typically proactive team outreach computed against an ancient guest message) and excluded. Per-agent stats show individual names as new replies land; historical rows stay as "Team Bulgaria".
Response time (median)
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minutes — robust to outliers
Avg cycles per conversation
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— this week vs — prior
Total messages in window
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— processed
Auto-handle rate
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— of sent messages by greet
Last 7 days ROLLING
Always current — independent of the date filter above. Updates as new messages land.
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Avg response time per day
Messages sent per agent
Who sent the most at each hour
Busiest hours of all time
The 5 single hours with the most messages sent, across all history (CET).
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Average response time to guest
In minutes. % change vs previous period.
Guest messages received
By month
Total messages sent
By month
Average daily messages
By day of week
Average messages by hour
Hour of day (CET)
Average response time per day
In minutes
Guesty's industry benchmark line is not available via API — see the Guesty Advanced Analytics view for it.
Avg response time per agent
In minutes · by agent (named individuals + greet)
Messages sent per agent
All sent in window
Automated vs manual messages per week
greet (automated) overlaid against Team Bulgaria (manual)